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Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 
Several types of goods are exempt from being returned. Such as:

Gift cards

To complete your return, we require a receipt or proof of purchase.  
Please do not send your purchase back to the manufacturer. 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded. You may exchange a sale item for another item. However, we do not offer free return postage and new item postage will also be charged.

Replacement

We only replace items if they are defective or damaged. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver who will find out about your return. 

Shipping costs on return

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the original orders shipping will be deducted from your refund. 
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Contact us before return

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. A good practice is to notify us via e-mail that you intend to return your item so we know to expect it.
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